7 On Your Side helps homeowner paying over $80k for solar panels that weren't turned on
CANARSIE, Brooklyn (WABC) -- A first-time homeowner in Canarsie hoped to go green with a brand-new solar panel installation. When the panels never turned on and the Con Edison bills still kept coming in, she called 7 On Your Side to shed some light on the situation.
Buying a house in Brooklyn has been Kathleen Gordon's American dream ever since she emigrated from Trinidad in 1983.
"This is what we do. We come here, we work hard, we make it work. That is the immigrant story," Gordon told Eyewitness News.
For her biggest asset, she invested in heating and cooling systems to keep monthly costs low. She bought solar panels after a visit from a door-to-door salesman.
"You want to save on energy, save on your bills, so that you can have a better life," she told Nina Pineda.
Gordon signed an $83,100 agreement in July 2024 with solar company ATTYX for a full panel installation and a new roof.
The panels were installed two months later, but never turned on. To make matters worse, Gordon's upgraded electrical panel failed the city building inspection.
Gordon struggled to get answers from her solar panel salesman when she found herself paying two hefty bills: one for electricity, and one for a solar panel system that was inactive. That's when she turned to 7 On Your Side.
"I am not paying these people because this is not working," she said. "I told my daughter, I'm calling Miss Pineda, because this does not make any sense to me."
7 On Your Side contacted ATTYX at their headquarters in Utah, and within a week, the company was back in Brooklyn fixing Gordon's solar system for good. They sent her a check for $2500 to cover the bills and sent a representative to her home.
ATTYX apologized and claimed their calls to the customer went unanswered. The stated reasons for the delay were prior illegal electric work, safety of the home, and compliance with New York City.
Thanks to 7 On Your Side, Gordon was able to achieve her dream and go green.
"You're the greatest, thank you 7 On Your Side!" Gordon said.
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